Customer experience and culture change
The client needed to inspire all employees with a vision that they could buy into and create a culture where customers felt special and exceptionally well cared for.
A blended approach of reflective practices done 121 with a coach, then group sharing and facilitated ‘sense-making’ and envisioning.
The entire workforce pulled together, united in one clear direction and passion to embody their values and mission.
“The board workshop was a moving experience in so many ways. We now have a strategy and training programme the likes of which this company has never seen – thanks to Deborah’s inspiring coaching.” Former Managing Director of a major UK book retailer