The client had more outlets than any other business in the UK (1,300); thus a very dispersed and disconnected workforce. They needed to unite to create a brand and customer experience that would generate brand loyalty.
We created a programme that promoted both self-awareness and connection to others. 14,000 employees went through it.
The results achieved by the client enabled them to win a global award (CIPD Millennium for Culture Change) and eventual sale.
“(They) have inspired our people to release their passion and energy in a way that is palpable. The values are lived daily, and already we are seeing the business benefit. Their work has been catalytic in our turnaround. The feedback we have received has been unbelievable and has undoubtedly had a profound effect on all of us, myself included.” Managing Director & HR Director, at a former major off-licence retail chain.